“Patients and their families deserve excellence”

Wen & Tucker, 2015, believed that the doctor-patient relationship is very important for patient care and innovations that strive for patient-centredness should aim to strengthen the doctor-patient relationship. “They need to be accessible, practice in interdisciplinary teams, and demonstrate that they have patients’ best interests at heart.”

The Patient's Journey

Every patient journey within the healthcare system is unique and it takes a team to care for that patient. By mapping the touchpoints for our patients’ journey and identifying the value chain, we have identified areas that will allow us to attain a seamless continuum of care for our patient population. The coordination between the various services of primary care, palliative care, mental health and community care will allow for an organic team approach that will be enhanced by house calls, after hours services and eVisits.

Leveraging Technology

As community healthcare workers we have already leveraged technology to help our patients increase access and communication, like the use of “practical apps” in an attempt to transform the healthcare experience to one shared between the patient and the healthcare team.


The connections that we have built over the years as community-based health care groups gives us the competitive advantage to approach and deliver results that align with the strategic goal of providing value-based care by increasing access, connectivity, communication and coordinated care.

Patient Advisory Committee

“Patients who are involved in their own care as much as they want to be, generally have a better experience with the health system”. (Health Quality Ontario. Measuring Up 2016 ) We will be including representatives from our community and patient advocates in the governance board and Integrated Practice Units to allow their voice to permeate through multiple decision-making processes and feedback evaluations in an attempt to meet our targeted experience metrics.